Shipping policy
Thank you for shopping with us! We are committed to making sure your books, journals, planners, workbooks, and other products arrive safely and on time.
1. Order Processing
Orders for physical products are typically processed within 2–5 business days after your order is placed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Please note that orders placed on weekends or public holidays may begin processing on the next business day.
2. Shipping Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
- Domestic Orders: Approximately 3–7 business days after processing.
- International Orders: Approximately 7–21 business days after processing.
Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and available shipping method.
From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable offers will be clearly displayed at checkout.
4. Digital Products
Some of our products may be offered as digital downloads or printables.
Digital products do not require physical shipping. After your purchase is successfully completed, you will receive instructions or a download link to access your digital product.
Please make sure the email address provided during checkout is correct.
5. Order Tracking
When tracking is available, a tracking number will be sent to the email address provided at checkout.
Please allow 24–48 hours for tracking information to update after your order has been shipped.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.
7. Lost, Damaged, or Delayed Orders
If your order arrives damaged, is significantly delayed, or appears to have been lost in transit, please contact us with your order number and relevant details.
We will work with you to investigate the issue and determine the appropriate solution.
Please note that once an order has been handed over to the shipping carrier, delivery delays may be outside our direct control.
8. International Orders and Customs
International customers are responsible for any customs duties, import taxes, or other fees that may be charged by their country's authorities.
These charges are not included in the product or shipping price unless otherwise stated.